TO SERVICE AND PROTECT
Mototainment serves your CT, NJ, and NY Ducati and Triumph service, parts and accessories needs. We know that you take pride in your motorcycle and we take pride in how we help you look after it. Please accept our team commitment to provide you with an excellent customer experience. Count on lasting quality, a perfect fit, and great service that’s just right for your Ducati and Triumph — every time.
CURRENT SERVICE ALERTS
Get ready to make the necessary arrangements to receive your bike out of hibernation when we call. If you’re not ready to receive your bike, we can easily extend your storage with a month-to-month agreement.
Everyone’s had enough of winter and lead times for spring service appointments will continue to lengthen as warmer weather approaches.
Fast Track your appointment to avoid a line.
Factory Trained Techs
There are a lot of moving parts on your motorcycle that need periodic and scheduled maintenance. Our team of experienced technicians are ready to help you avoid costly repairs and extend the life of your bike.
Is your inner customizer is calling? Our entire team is ready to create your bike exactly the way you want it. Wheels, seats, handlebars, controls, paint, finishes, security, and more. We’ll make sure it Fits, Functions, and Performs – so you can take your personalization to the streets in Style!
Garage Talk | Technically Speaking
Some Basic Information About Your Bike’s Major Systems and General FAQ’s
We service what we sell, with a focus on late model Ducati and Triumph motorcycles. Each of our factory-trained techs has the hands-on experience and the advanced diagnostic tools, to know your Ducati and Triumph from headlight to tail pipe – with access to Genuine Parts and Accessories that are built into your bike. Ducati and Triumph Service – everything you need under one roof.
Our busiest season begins with Spring Fever around March 1st, and runs through approximately October 31st. During this window, lead times for an appointment can extend up to 3 weeks depending on the nature of your service.
Take advantage of our annual Winter Storage and Service special in the fall that combines a low monthly storage rate AND a get ready for the season service.
Should you miss this opportunity, be sure to request your service appointment by the end of February.
There’s nothing worse than getting a busy signal. Or no signal at all!
We do apologize, but during the Moto season, we manage hundreds and hundreds of motorcycles requiring thousands of parts and the coordination of all the inbound and outbound phone calls, plus email messages related to them.
For your convenience, we provide an Online Service Request, so we can collect all the necessary information to schedule the correct amount of time for you.
Your request is routed directly to the service team and you can expect a follow-up within one business day.
We regret that same day and ‘drop-in’ inspections may not be possible because our service department is downstairs, and bikes are pre-scheduled to move up/down the building’s freight elevator.
The state mandates inspections to be performed in a licensed area and therefore cannot be completed on the street.
Please request your inspection via our Appointment Request.
Yep, sh!t happens. It’s that simple. And you can be sure we’ll be there to help you get your motorcycle repaired. But first, here’s what you need to do to ensure your safety and peace of mind:
- Even if it’s just a bump, stop away from traffic in a well-lit place.
- Call the police and request an ambulance if you need one.
- Gather your driver’s license, registration and insurance information to present to the police.
- Fill out a collision report while the incident is fresh in your mind
- If handy, use a camera phone or digital camera to take pictures of the damage.
Where to go Okay, it’s over over. Now what?
- During business hours call the Service Department 1-212-989-1414. We’ll give you instructions for drop-off, pending a review with you and your insurance adjuster.
- Outside of regular business hours, or if you can’t reach us, have your bike towed to a secure local location until we can get you proper instructions. Do Not drop-off your bike or instruct anyone to deliver it to our showroom or leave on the street. It may be ticketed or towed.
- Online Appointment