Service At Your Service

Whether you need access to collision and mechanical parts, accessories to kickstart your customization, or maintenance and repair work by our factory trained technicians, you can count on Mototainment’s Service and Parts & Accessories departments to exceed your expectations.  We source and inventory the area’s largest selection of premium Parts & Accessories.

Our Brands


Mototainment serves your CT, NJ, and NY Ducati and Triumph service, parts and accessories needs.  We know that you take pride in your motorcycle and we take pride in how we help you look after it.  Please accept our team commitment to provide you with an excellent customer experience. Count on lasting quality, a perfect fit, and great service that’s just right for your Ducati and Triumph — every time.


Winter Storage Customers

Get ready to make the necessary arrangements to receive your bike out of hibernation when we call.  If you’re not ready to receive your bike, we can easily extend your storage with a month-to-month agreement.

Seasonal Service Schedule

Everyone’s had enough of winter and lead times for spring service appointments will continue to lengthen as warmer weather approaches.

Fast Track your appointment to avoid a line.


Factory Trained Techs

There are a lot of moving parts on your motorcycle that need periodic and scheduled maintenance.  Our team of experienced technicians are ready to help you avoid costly repairs and extend the life of your bike.

Huge Parts Inventory

With a large inventory of parts, your maintenance and repair work won’t be delayed waiting for them.  If you do your own work, all of our parts can be Requested Here.

Specialty Work

Is your inner customizer is calling?  Our entire team is ready to create your bike exactly the way you want it.  Wheels, seats, handlebars, controls, paint, finishes, security, and more.  We’ll make sure it Fits, Functions, and Performs  – so you can take your personalization to the streets in Style!

Garage Talk | Technically Speaking

Some Basic Information About Your Bike’s Major Systems and General FAQ’s

Brakes are the device we use for slowing down or stopping the motion of a motorcycle, and also to keep it from starting to move again. So, we see little doubt that your brakes are the most important safety system when riding a bike!

Motorcycles typically use a system called “Friction braking”. Friction brakes on bikes will store the heat in the rotating part, the drum or disc, when you apply the brakes, then releases it gradually to the air. There are different types of brakes, but the “disc” brake is the most common system in use and is what you’ll see on most bike in our showroom.

The Disc brake, otherwise known as the “rotor”, is the circle connected to the wheel. Rotors are made from different materials, including cast iron and carbon fibre. The number of rotors, their size, and their material make-up is determined by the bike’s intended use.

To stop the wheel from turning, “friction” material, in this case the brake pads, mounted in a device called a brake caliper, is then forced, either mechanically, hydraulically or pneumatically, against both sides of the disc.

The friction created by the pad grabbing the disc then causes the disc and the attached wheel to slow down or to stop. Disc brakes provide greater stopping performance than older drum brakes, and are more reliable.

The Drum brake – this is a brake in which the friction is caused by a set of shoes or curved pads that will press against the inner surface of a rotating drum. The friction part of the brake, in this case called a “brake shoe” instead of a “brake pad”, pushes out against the drum’s interior curve. The drum is connected to the rotating wheel. Drum brakes are still used on motorcycles today because of weight and cost advantages.

Braking control systems on bikes are typically hydraulic, or mechanical.

Hydraulic –  uses hydraulic fluid, typically some type of light-viscosity petroleum oil. It transfers pressure from the controlling units, the front brake lever and the rear brake pedal controlled by the rider, to the actual brake mechanism – disc or drum – to slow the wheels down or to stop.

Most hydraulic brake systems consist of:

  • The front brake lever
  • The rear brake pedal
  • A “Master” cylinder containing hydraulic fluid
  • Hydraulic lines running to the brake caliper
  • A “slave cylinder” to keep hydraulic pressure even
  • Brake calipers
  • Brake pads (2 pads per caliper)
  • Brake rotors

Braking control systems on bikes are typically hydraulic, or mechanical.

Hydraulic –  uses hydraulic fluid, typically some type of light-viscosity petroleum oil. It transfers pressure from the controlling units, the front brake lever and the rear brake pedal controlled by the rider, to the actual brake mechanism – disc or drum – to slow the wheels down or to stop.

Most hydraulic brake systems consist of:

  • The front brake lever
  • The rear brake pedal
  • A “Master” cylinder containing hydraulic fluid
  • Hydraulic lines running to the brake caliper
  • A “slave cylinder” to keep hydraulic pressure even
  • Brake calipers
  • Brake pads (2 pads per caliper)
  • Brake rotors

The following information is provided for reference purposes only and is not a substitute for a comprehensive brake system inspection by a certified Technician. Don’t wait until it’s too late to get your brakes inspected!

Brake Warning Signs

  • Brake system warning lights
  • Low or ‘spongy’ brake lever/pedal
  • Brakes dragging
  • Brakes grabbing
  • Brakes pulling
  • Brakes squealing
  • Vibration when braking

What Should You Do?
Any of these conditions can cause longer stopping distances and difficult stopping when put in an emergency situation. If brake rotors and drums are too thin, they can even become over-stressed and break.

Any time you notice any of the symptoms on this list, or other symptoms when you “hit the brakes” it’s a very good idea to have your brakes checked. We recommend that you have them inspected at least once a year, even if you aren’t required by the manufacturer or by the state.

Ducati Triumph NYC Certified Service Technicians always use diagnostic equipment, expertise, and quality brake part components for your peace of mind.

Your bike tires fit around the wheel/rim and enable better performance. Tires provide a flexible cushion that absorbs shock while keeping the wheel in close contact with the ground.

The basic materials in modern tires are synthetic (man-made) rubber, natural rubber, fabric, and wire, along with other compound chemicals. They consist of a tread and a body. The tread provides traction while the body ensures support.

Most bike tires you see are pneumatic and filled with a compressed gas, either inside a rubber tube (tube type), or inside the hollow of the tire itself (tubeless).

Each tire is filled with compressed air (or Nitrogen) to form an inflatable cushion. Tires are a vital part of the handling, and safety systems on all motorcycles.

The way you take care of your tires affects your motorcycle in many ways.

The FIRST and simplest way to care for your tires is to make sure they are inflated correctly. This affects your bike’s HANDLING, and is the principle reason for premature DAMAGE and reduced GAS MILEAGE.

Check the tire pressure, in both tires, at least once a month, especially before traveling long distance or out of town. Tires with insufficient pressure will cause the tire to overheat due to friction with the asphalt, endangering the safety of the rider and passenger.

Avoid safety issues and premature wear – use a good tire gage and check pressure often.

The correct tire pressure for the front and rear tires can be found inside owner’s manual. Depending on the year, make and model, this information may be found elsewhere, but if not, write the information on a piece of paper and use a heavy tape to adhere it on the underside of the seat.

Now the information is easily accessed and protected from the elements.

Check the tire’s pressure when “cold”. It’s best to measure for the correct tire pressure before you ride in the morning, or when you haven’t ridden the bike for at least three hours, if possible.

  1. Unscrew the valve stem cap from the valve stem (a black pencil-sized extension in the middle of the wheel/rim outer ring).
  2. Press the air pressure gauge onto the valve stem and note the reading. TIP: If there is a hissing sound, the gauge is not tight enough for an accurate reading – adjust the angle of the gauge.
  3. Check that the reading is the same as the manual’s specifications – if the gauge shows that pressure in a tire is low, add air to reach the correct amount, do not overfill.
  4. Make sure to replace the valve cap on the valve stems to keep dirt and moisture away from the valve mechanism in the valve stem.
  5. Don’t overload your bike. Check the maximum weight that your bike can safely handle. Overloading can cause excessive pressure on your tires, change handling, and can create unsafe riding conditions.

Older bike batteries used lead-antimony plates, and would need regular water addition, to replace the water lost due to the chemical reaction of electrolysis that happened on each charge discharge cycle.

Since newer batteries changed the “alloy” reactive element to calcium, most recent designs have a much lower loss of water, unless they get overcharged.

Since newer bike batteries require less maintenance, they might not provide “openable” caps to add water to the cells. Most new batteries are designed with extra electrolyte that sits above the plates, which allows for liquid lost during the life of the battery. Overcharging the battery for long periods, or charging at excessively high voltage, can cause some of the water in the liquid electrolyte to get broken up into the component hydrogen and oxygen gases, which then can get out of the cells.

When the electrolyte liquid level drops too low, the plates get exposed to air, allowing them to get damaged and lose their storage capacity. The sulfuric acid that helps the chemical reaction in the battery normally does not require replacement. It usually isn’t consumed, even when the battery is being overcharged. If you need to add water, please understand that chemical impurities or disinfectant additives in tap water will cut the lifespan of, and performance, of your battery. Battery makers almost always recommend use of demineralized or distilled water, since even consumable tap water often contains high mineral levels.

Battery Storage – batteries will last longer when they are stored “charged up”. Leaving your bike battery discharged shortens the battery’s life, or worse, make it unusable. Whenever you aren’t riding, especially for extended periods, plug your battery into an approved battery charging device that will attend to the details for you. If a battery is unattended for an extended period; a chemical reaction called sulfation will eventually prevent the battery from charging normally.

Changing a Battery – if you change your battery, battery makers recommend that you disconnect the ground connection first. This prevents accidental “short-circuits” between the battery terminals and the metal frame.

Always take precautions if you work around your bike’s battery yourself. The contents are very caustic and can strip painted surfaces, ruin clothes, and do serious harm to your person.

What Bikes Do You Work On?

We service what we sell, with a focus on late model Ducati and Triumph motorcycles. Each of our factory-trained techs has the hands-on experience and the advanced diagnostic tools, to know your Ducati and Triumph from headlight to tail pipe – with access to Genuine Parts and Accessories that are built into your bike. Ducati and Triumph Service – everything you need under one roof.

Make an Appointment

How Fast Will I Get An Appointment

Our busiest season begins with Spring Fever around March 1st, and runs through approximately October 31st. During this window, lead times for an appointment can extend up to 3 weeks depending on the nature of your service.

Make an Appointment

How Can I Avoid The Seasonal Rush?

Take advantage of our annual Winter Storage and Service special in the fall that combines a low monthly storage rate AND a get ready for the season service.

Should you miss this opportunity, be sure to request your service appointment by the end of February.

Make an Appointment

Hello Service. Are Your There?

There’s nothing worse than getting a busy signal.  Or no signal at all!

We do apologize, but during the Moto season, we manage hundreds and hundreds of motorcycles requiring thousands of parts and the coordination of all the inbound and outbound phone calls, plus email messages related to them.

For your convenience, we provide an Online Service Request, so we can collect all the necessary information to schedule the correct amount of time for you.

Your request is routed directly to the service team and you can expect a follow-up within one business day.

Can I Drop In For My NY Safety Inspection?

We regret that same day and ‘drop-in’ inspections may not be possible because our service department is downstairs, and bikes are pre-scheduled to move up/down the building’s freight elevator.

The state mandates inspections to be performed in a licensed area and therefore cannot be completed on the street.

Please request your inspection via our Appointment Request.

Help! I Was Involved In An Accident

Yep, sh!t happens. It’s that simple. And you can be sure we’ll be there to help you get your motorcycle repaired. But first, here’s what you need to do to ensure your safety and peace of mind:

  • Even if it’s just a bump, stop away from traffic in a well-lit place.
  • Call the police and request an ambulance if you need one.
  • Gather your driver’s license, registration and insurance information to present to the police.
  • Fill out a collision report while the incident is fresh in your mind
  • If handy, use a camera phone or digital camera to take pictures of the damage.

Where to go Okay, it’s over over. Now what?

    1. During business hours  call the Service Department 1-212-989-1414. We’ll give you instructions for drop-off, pending a review with you and your insurance adjuster.
    2. Outside of regular business hours, or if you can’t reach us, have your bike towed to a secure local location until we can get you proper instructions.  Do Not drop-off your bike or instruct anyone to deliver it to our showroom or leave on the street.  It may be ticketed or towed.
    3. Online Appointment
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